60-Day Return & Refund Policy

Absolute Refrigerants — wholesale refrigerant from Scottsdale, Arizona. Last updated October 23, 2026.

Absolute Refrigerants offers a 60-day return window on eligible orders. That is longer than many refrigerant sellers, and it is intentional: we want contractors and wholesale buyers to order with confidence when they buy factory-sealed cylinders online.

This page explains what can be returned, what cannot, fees, shipping, and how to start a return. It applies to purchases from absoluterefrigerants.com.

Quick summary

  • Window: 60 days from the delivery date (or from the ship date if delivery confirmation is unavailable).
  • Eligible: Unopened cylinders still in original packaging with the factory seal intact.
  • Not eligible: Opened, used, partially used, damaged by misuse, or missing factory seal. Refrigerant is hazardous material; once a cylinder is opened we cannot restock it for resale.
  • Fees: You pay return shipping. We deduct a 25% restocking fee per product returned.
  • Outbound shipping: Standard orders include free UPS Ground to the lower 48. That free outbound shipping is separate from return shipping, which is the buyer’s cost.
  • How to start: Email contact@absoluterefrigerants.com for the correct return address and RMA instructions before you ship anything back.
  • Refund: Issued after we receive and inspect the returned products.

What you can return

To qualify for a refund under this policy, each product must meet all of the following:

  1. The return request is started within 60 days of delivery (or ship date if needed).
  2. The cylinder is unopened.
  3. It is in the original packaging.
  4. The factory seal is still in place and unbroken.
  5. The product is otherwise in resalable condition (no dents that compromise the cylinder, no missing valves/caps that came with the sealed unit, no contamination of the exterior that would prevent safe restock).

We sell wholesale refrigerant in factory-sealed cylinders and related supplies. We do not perform leak repairs on customer equipment, and this policy is about product returns only — not service calls.

What you cannot return

The following are not eligible for return or refund:

  • Cylinders that have been opened, used, or partially discharged.
  • Products with a broken or missing factory seal.
  • Products returned without prior email authorization / return address from us.
  • Products damaged by improper handling after delivery (for example, dropped or stored unsafely), except where required by law.
  • Digital goods, gift cards, or custom special orders that were clearly marked non-returnable at purchase (if any).

Because refrigerant is regulated hazardous material, an opened cylinder cannot be put back into inventory for another customer. That is why the factory-seal rule is strict.

Restocking fee and return shipping

For every eligible product returned:

  • You are responsible for return shipping costs (including any hazmat ground requirements your carrier applies to the return).
  • We charge a 25% restocking fee on each product being returned, calculated on the product price paid (excluding outbound shipping).

Example: if you return one cylinder that cost $200, the restocking fee is $50. Return freight is paid by you to the carrier. Your refund is the product price minus the restocking fee (and we do not refund outbound shipping on a return).

We do not add other restocking percentages beyond this 25% policy. Taxes collected (if any) are refunded in line with how they were charged, after inspection.

How to start a return

  1. Email contact@absoluterefrigerants.com with your order number, the product(s) you want to return, and a short note that the factory seal is still intact.
  2. Wait for our reply with the correct return address and any packing instructions. Do not ship to a random warehouse or to the Scottsdale pickup suite without confirmation — addresses can change and mis-shipped hazmat creates delays.
  3. Pack the cylinder securely in the original packaging when possible. Use a carrier that accepts the return as shipped (ground / hazmat rules apply the same way outbound did).
  4. Keep your return tracking number and send it to us when the package is in transit.

Optional phone: (480) 625-4214 (Mon–Fri, 8am–2pm Arizona time). Email is the best way to get the written return address on record.

Local pickup customers: If you picked up at our Scottsdale location and the cylinder is still sealed, contact us by email or phone to arrange a return drop-off during business hours. The same 60-day window, factory-seal rule, and 25% restocking fee apply. Pickup address: 7607 E Greenway Rd #700, Scottsdale, AZ 85260.

Inspection and refunds

When the return arrives, we inspect it to confirm:

  • Factory seal intact
  • Correct product / quantity
  • Resalable condition

If it passes, we process your refund to the original payment method. Timing depends on your bank or card issuer after we issue the refund (often several business days).

If the return fails inspection (opened, seal broken, wrong item, unsafe condition), we will contact you at the email on the order. We may decline the refund and, where practical, discuss options for sending the product back to you at your expense.

Damaged or wrong item on arrival

If UPS (or the carrier) delivers a package that is clearly damaged in transit, or we shipped the wrong product, contact us right away at contact@absoluterefrigerants.com with your order number and photos of the box and cylinder. Do not discard packaging. Carrier claims and replacements are handled case by case; this is separate from a standard change-of-mind return under the 60-day sealed-cylinder policy.

Contact

Shop refrigerants: absoluterefrigerants.com

FAQ

How long do I have to return a cylinder?
60 days from delivery (or from the ship date if delivery confirmation is unavailable).

Can I return an opened refrigerant cylinder?
No. Only unopened cylinders with the factory seal still in place are eligible. Opened or used refrigerant cannot be restocked.

Who pays return shipping?
You do. Free UPS Ground on the original order is outbound shipping only.

What is the restocking fee?
25% of the product price for each product returned, plus your return shipping cost.

How do I get the return address?
Email contact@absoluterefrigerants.com before you ship. We will send the correct address and instructions.

When do I get my refund?
After we receive and inspect the return. Then the refund goes to your original payment method; your bank may take additional business days to post it.